This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the packages (Tickets) listed on our official website www.soulandreggaeweek.co.uk. Please read these terms and conditions carefully before ordering any tickets (packages) from our site. You should understand that by ordering any of our tickets, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Tickets or packages from our site.
Information about us and our partners.
1.1 The Soul & Reggae Week is a trading name and operated by The Anthems Agency Ltd.
2.1 Our site is only intended for use by people resident in the United Kingdom We do not accept orders from individuals outside those countries. Some restrictions are placed on the extent to which we accept orders from specific countries.
3.1 By placing an order through our site, you warrant that:
(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old.
How the contract is formed between you and us
4.1 After placing an order, you will receive an invoice acknowledging that we have received your order. The invoice will also display our cooling off period notice (30 days) and accommodtion details.
4.2 We store the contract’s content and will send you the details of your order via e-mail. You can find the terms here at all times. The details about your recent payments can be found in your invoice.
4.3 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that Tickets you purchase from anyone outside of our official website, or from people or companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against us. We will notify you if a third party is involved in a transaction, and we may disclose your customer information related to that transaction to a third party supplier.
5.1 You represent and warrant that the Tickets are purchased for personal use only, and that they have not been purchased as part of any form of business or commercial activity and in particular, that the Tickets may not be resold or offered for resale by anyone whether at a premium or for any other trade purposes. Resale or the attempted resale of the Tickets is grounds for seizure or cancellation of the ticket without refund or compensation.
5.2 It is your responsibility:
(a) for checking your ticket details, mistakes cannot always be rectified;
(b) to ascertain whether an event, performance or activity has been cancelled and the date and/or time rearranged. If the event, performance or activity is cancelled you will be offered Tickets for the rescheduled time and date. We will use reasonable endeavours to inform you of any cancellation once we have received notification of the same from the third party supplier;
(c) to arrive at the event on time. Every effort will be made to admit latecomers but admission cannot always be guaranteed.
(d) to comply with all relevant local statues, venue regulations including age restrictions and safety announcements whilst attending the event, performance or activity.
5.3 The venue and/or third party supplier reserves the right to refuse admission if in its reasonable opinion, your admission to the venue might be a risk to:
(a) the safety of the audience and/or yourself;
(b) affect the enjoyment of the member of the audience; and/or
(c) affect the running of the event, performance or activity for example if you act aggressively and/or appear to be under the influence of alcohol and/or drugs.
Should this occur you will not be entitled to a refund.
5.4 Unauthorised use of photographic and recording equipment at any of the events, performances or activities is prohibited and any tapes or films may be destroyed.
5.5 Laser pens, mobile phones, dogs (expect guide dogs) and your own food and drink may also be prohibited.
5.6 We, The venue or any third party supplier or hotel have no responsibility for any personal property.
5.7 You will consent to the filming and/or sound recording of any event, performance or activity as a member of the audience.
Price and payment
6.1 The price of any Tickets will be as quoted on our website from time to time, except in cases of obvious error.
6.2 These prices include VAT but exclude delivery costs (where applicable), booking fees and other administration costs, which may be added to the total amount due as shown in your invoice.
6.3 We may charge a Booking Fee per ticket, which covers the costs of any third party to process the transaction (including, but not limited to, card processing fees, VAT and other taxes, customer services and the provision of our services, including profit)
6.4 We may charge a Delivery/Handling Fee per order, which covers the costs of any ticket partners we chose, and charges incured to make the ticket available to you and the event promoter (including, but not limited to, postage, hardware provision, software provision, including profit)
6.5 Prices are liable to change at any time, but changes will not affect orders in respect of which have already been placed.
6.6 Our website contains Tickets that offer various prices for packages and it is always possible that, despite our best efforts, some of the Tickets listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Ticket ‘s correct price is less than our stated price, we will charge the lower amount when dispatching the Ticket to you. If a Tickets correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Ticket , or reject your order and notify you of such rejection.
6.7 We are under no obligation to provide the Ticket to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.
6.8 Payment for all Tickets must be by credit or debit card or BACS.
6.9 We reserve the right to cancel tickets if the venue requires us to reduce an allocation or if we have oversold an event due to human error. In this case we will provide you with a full refund.
Refunds and exchanges
7.1 We regret that tickets cannot be exchanged or refunded after purchase or cooling off period unless the event is cancelled.
7.2 If an event is cancelled, ticket holders will be offered tickets at any rescheduled event (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund of the face value of the tickets.
7.3 The Anthems Agency Ltd reserves the right to alter or vary the programme of an event, venue, location or county without being obliged to refund or exchange tickets.
7.4 Refunds for cancelled events (without a rescheduled date) will be processed once a refund request form has been filled out by the purchaser. A refund request form must be filled out no later than 90 days after the cancellation date. If a refund request form has not been received by The Anthems Agency Ltd after 90 days then your booking will automatically be rolled over to another event at the discretion of the Anthems Agency Ltd.
7.5 Refunds for rescheduled events, whereby you cannot attend the rescheduled date, will be offered via a refund request form. You must follow the link within the email to request your refund within 90 days of the cancellation email being sent, or before the rescheduled event takes place (whichever is sooner). If you are aware of a rescheduled event, but do not receive an email, please contact us immediately.
7.6 We cannot accept any refund requests outside of the periods stated above.
7.7 Other fees such as Booking Fees, Handling/Postage fees, Charity Donations are non-refundable.
7.8 Refunds will be issued only to the original purchaser or to the original credit card used for the purchase.
7.9 In the case where a refund is due and our ticket partners do not hold the ticket funds, the responsibility and liability for issuing refunds lies with the Anthems Agency Ltd.
7.10 Any third party ticket partners will not be responsible or liable in any way for refunds, errors in issuing refunds, or lack of refunds in connection with the Services.
8.1 Our liability for losses you suffer as a result of us breaking this contract is strictly limited to the purchase price of the Ticket you purchased.
8.2 This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
8.3 Where you buy any Ticket from a third party supplier through our website, the suppliers individual liability will be set out in the supplier’s terms and conditions which should be available from their website, or upon request.
9.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website or official social media channels. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
10.1 All notices given by you to us must be given to The Anthems Agency Limited by emailing firstname.lastname@example.org . We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Transfer of rights and obligations
11.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
11.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
11.3 We may transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
Events outside our control
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
13.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
13.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
13.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with our terms set out in this agreement.
14.1 If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
15.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
15.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
15.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other parties only remedy shall be for breach of contract as provided in these terms and conditions.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
Our right to vary these terms and conditions
16.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
16.2 You will be subject to the policies and terms and conditions in force at the time that you order Tickets from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Tickets).
Law and jurisdiction
17.1 Contracts for the purchase of Tickets through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Complaints and dispute resolution
18.1 If you have a complaint regarding a sale placed through a third party ticket partner that you feel is not being resolved to your satisfaction you have a few options.
18.2 a) Please ensure you have opened a support ticket with our ticket partners via the panel, so your complaint is in writing, then ask for your complaint to be escalated to a Customer Care Manager.
18.2 b) You can write to our ticket partners via the contact details listed on their websites.
18.3 We always strive to resolve your issues with you directly in a reasonable timeframe. However if you feel this has not been achieved, you can also use the EU Online Dispute Resolution platform at http://ec.europa.eu/odr
19.1 Rights of Admission
a) The Anthems Agency Ltd reserve the rights of admission at all times. Anyone unable to prove that they have a direct booking at The Anthems Agency Ltd may be asked to leave.
b) We will not tolerate any behaviour that is rude, aggressive, illegal or unsavoury to any member of staff, visitor or customer. There will be no refunds given if you are asked to leave.
c) All attendees, including customers, site visitors, exhibitors, press and speakers must hold a valid ticket and be registered via our customer database for the event.
d) Customers must not allow their event wristbands to be worn by anyone else. Anyone found with a wristband that isn’t their own will lead to the holder and the person wearing the wristband being asked to leave and being barred from attending future shows.